At CyclesCart, we are committed to maintaining complete transparency regarding our fulfillment and post-purchase processes. Please read our strict guidelines carefully before placing an order.

1. Bicycles and Cycle Accessories 

Due to the nature of our products and to ensure the highest quality and safety standards for all our customers, we maintain a strict No Return and No Exchange policy for all bicycles and cycle accessories.

  • All sales of bicycles and related cycle accessories are strictly final.

  • We do not offer returns, exchanges, or refunds for these items under any circumstances.

2. Toy Products 

For toy products, we offer limited exchange and refund options strictly restricted to manufacturing defects.

  • Manufacturing Defects Only: We will process an exchange or refund only if the toy product is delivered with a verified manufacturing defect.

  • No Personal Preference Returns: We do not accept returns, exchanges, or refunds for toy products due to personal reasons. This includes, but is not limited to, change of mind, personal dislike, or issues pertaining to style, design, or print.

Mandatory Requirements for Defect Claims (Toys):

  1. 24-Hour Notice: You must notify our support team of the defect within 24 hours of delivery.

  2. Video Proof: You must provide a continuous, unedited parcel-opening video that clearly captures the defect upon opening. Claims without valid unboxing video proof will be immediately rejected.

3. Defect Claim and Pickup Process

If your toy product meets the criteria for a manufacturing defect claim and is approved by our team:

  • Complimentary Pickup: CyclesCart will arrange a free pickup service for the defective item.

  • Original Condition: The product sought to be exchanged or refunded must be entirely unused. It must be returned with its original packaging, labels, and tags perfectly intact.

  • Rejection Criteria: Products found to have been used, altered in any form, or damaged by the customer will not be eligible for any return, exchange, or refund.

4. Shipping Information

To ensure a swift experience, all standard orders are processed and dispatched within 1 day of order placement.

Contact Us

To report a defective toy product or for any questions regarding this policy, please reach out to us at:

  • Email: amandeepsingh.9j@gmail.com

  • Phone: +919990064143